Managed IT Services

Managed IT Services

Today, technology is the lifeblood of most organizations. Providing seamless IT services is probably not part of your core mission statement though. IT has become increasingly complex and multi-faceted. It just makes sense for most small and medium-sized businesses to outsource some or all of their IT support. We offer Managed IT Services in Raleigh, Cary, Durham, Chapel Hill, Goldsboro, Rocky Mount, Wilson, Kinston, Kernersville, Greensboro, Burlington Winston Salem, Wilmington, and throughout North Carolina.

We also offer Network Support in Raleigh, Cary, Durham, Chapel Hill, Goldsboro, Rocky Mount, Wilson, Kinston, Kernersville, Greensboro, Burlington Winston Salem, Wilmington, and throughout North Carolina.

Tricom provides a comprehensive package of solutions for a fixed monthly price:

  • Virtual CIO (ongoing consultation, strategic planning and management)
  • Help Desk
  • Monitoring
  • Patch Management
  • Security (firewall, anti-virus, malware, dark web, SOC, SIEM)
  • Hardware and software- (routers, firewall, switches and access points)
  • Back up and disaster recovery
  • Cloud Services
  • Email and business software (O365, Google)

Contact Tricom for your business’s managed IT services in Kernersville, Raleigh, and across North Carolina.

Managed IT services Kernersville

Tricom Managed IT Options

Your Data is Critical. Protect it!

Desktop CareDesktop Care w/ Help Desk¹Desktop Care Full Service¹²
24×7 NOC Remote Monitoring
Anti-Virus and Malware License
Domain Name Services Monitoring
Patch Management with Whitelisting service
Approved 3rd Party Patch Management
Remote Access Tool
End-Client Remote Access Tool
Desktop Performance Monitoring
Hardware and Software Audits
Administrative Scripting
Policy Management
Web-based Management Portal
Client Commicator with Self-Help Center
Discounted Support Rates
Remote Help Desk Support with:

  • Windows, Mac, & Mobile Support
  • Administrative Tasks
  • Virus & Malware Removal
  • Software Installation
not included
Two Hours Onsite Per Monthnot included
Vendor Liasonnot included
Purchasing Assistancenot included
Standby Workstationnot includednot included
Virtual CIO and Strategic Planning not includednot included

                   ¹ Services provided during regular business hours only, can be upgraded to 24/7 support.
                   ² Can be upgraded to included managed voice services.