Unified Communications
The tools we use to communicate have multiplied dramatically in recent years.
The vision of Unified Communication is to bring all the options together in an easy-to-use interface. Individual users or multi-media contact centers can be more efficient when all forms of communication are easily managed. TRICOM carefully selects best-in-class providers of Unified Communication solutions to represent. Our seasoned staff of sales and service personnel can help customers identify the best solutions for their particular needs. We can help customers evaluate all the major UCaaS providers, including MS Teams, Zoom, RingCentral, 8X8 and others. We do find in many cases that we can provide the best customer satisfaction with 3CX (see below). They are the G2 leader in UCaaS customer satisfaction for a number of reasons, the most important of which is their support model. Tricom can fully support it, allowing us to deliver a level of personalized support not available with most other solutions.
We take a consultative approach to all aspects of our customer’s needs. We provide cloud and premise-based solutions and can help customers identify the right choice for their business.
Unified Communications Made Simple
Unified Communications (UC) refers to a phone system that integrates and enables various communication methods within the business. By unifying phone calls, video conferencing, SMS, email, Live Chat and so on, users can share and access data all from one centralized location, collaborate in real-time and hold audio and video conferences with multiple people. No matter how big or small your company is, the right Unified Communications solution can take your business communications to the next level, helping to improve collaboration, boost productivity, increase mobility and enhance the customer experience.
Got questions about managed IT services in Raleigh and the Triad? Interested in unified communications for your business? Contact us for more information!
