Remote Work Solutions for Businesses During the past year, most of the world has benefited by work from home. We have seen a global change in how business is operated. The pandemic has caused the increased need for remote-work. One struggle to provide remote-work options is phone operability. How do you ensure that your employees […]

Gartner defines contact center infrastructure (CCI) as the products (equipment, software and services) needed to operate call centers for telephony support and contact centers for multichannel support. An additional major deployment option for CCI is as a core component of customer engagement centers (CECs), in which functionality is tightly integrated with CRM and social media […]

If you listen to the radio these days, you can’t go long without hearing an ad from Ring Central, 8X8, Ooma, Vonage, or one of the other pure cloud based telephony providers.  Their pitch is similar- Unified Communications without the complexity and cost of owning and managing a telephone system.  TRICOM has been selling, supporting, […]

Business competition in today’s economy is fierce. Your customers expect the highest level of customer care, and you and your staff need to be reachable, professional and customer focused at all times – no matter where you’re located. If that’s your business model, is your phone system serving you like you serve your customers? Use […]

If you make money using the phone, then your phone system needs to be a business enabler, not inhibiter. Your prospects must be able to reach you in a timely manner. Your customers need to find you wherever you are, at the front desk, in a meeting or outside the office. That’s how you want […]