Managed IT Services
Today, technology is the life blood of most organizations. Providing seamless IT support is probably not part of your core mission statement though. IT has become increasingly complex and multi-faceted. It just makes sense for most small and medium size businesses to outsource some or all of their IT support.
VOIP Phone Systems /Unified Communications
The vision of Unified Communication is to bring all the options together in an easy to use interface. Individual users or multi-media contact centers can be more efficient when all forms of communication are easily managed.
Whether you need a small addition, renovation of existing space, or cabling for a large new construction project, TRICOM has the team of experienced professionals that can help you with your design and implementation.
No one ever lists dealing with Network Service providers as one of their favorite tasks- now maybe if you could hunt them…
Let Tricom take that fun off your plate.
We offer consulting on network security strategies and equipment to help secure your network from both sides. The nature of your business may require more network and data security than the one–provided by the default network installations.
Whether you need a basic call center or a full blown Omni-Channel solution that supports email, text, chat and social media, Tricom can help. We are business partners with Genesys and Avaya, two of the Gartner leaders in Contact Center, and offer other solutions as well.
TRICOM has been servicing the communication and IT needs of the Carolina’s for over 35 years. All of our engineers have the highest level of training and certifications. We are master agents for tier one providers of local, long distance, and internet services in our area. We sell, service, and install business phone systems, structured cabling services, computer networks, internet services, voice logging systems, call centers, and sound masking systems. We focus on a high level of customer training which allows intelligent communications to maximize productivity. We also offer free Lunch & Learn sessions. These sessions give business owners and employees a chance to come to visit our offices and learn about new and existing technologies.
We can help every business save money on their Carrier Services.
We leverage major carriers to get the best service and the best price.
TRICOM offers a total solution focused on reducing your cost, increasing your productivity and gaining a competitive advantage for our customers.
- Superior Technical Staff with an average of 15 years experience
- 1-Hour Response on Major / 24-Hour Response on Minor Service
- The smallest single office to the largest multi-site configuration
- All-inclusive Managed Care Contracts
- Create a Converged Environment with IP-enabled networking
- Complete System User and Administrative Training
- Service National Accounts via our Business Partner Network
The Tricom Difference
Having several distinct and highly experienced aspects of our business makes a difference to our customers every day. Coordinating multiple vendors takes time and the results are rarely as clean and simple as Tricom can deliver with a single phone call.
When you work with Tricom you get:
- Prompt personalized service
- Wholistic consultation- Virtual CIO for your all your IT needs (after all, your unified communication solution needs network services, cabling and integration)
- Better long term outcomes
- Experience- staff in each area of our business average over 15 years of experience
- Best in class products and services
I just want to say a quick thank you to Tricom Technology Solution and our Schmalz IT teams for quickly installing and successfully launching our new VPN and Cloud-based communication systems!
As a US critical infrastructure company, it is vital we maintain contact with our customer base and be able to provide the right components, systems, and service needed during these troubled times. With these new systems in place our work force is able to seamlessly stay connected with customers, working from home or in the office.
The service we received throughout the process and currently has been tremendous. No matter what time of day, when we have had questions we have received an immediate response. It is great to know a company has your back and will have answers when you are working with items and technology that you aren’t knowledgeable about.
Tricom assisted us with voice and data services when we opened our business. In the four years since they have been very responsive to any inquiries we have had and handled questions quickly and professionally. I’d recommend Tricom for all your voice, data and internet needs.
Tricom provides us with prompt local support of our phone system. If we have problems we know Tricom will be there to help. They have excellent and knowledgeable engineers that provide excellent support at a great value.
Tricom provides quick response to problems and technicians are always available to correct problems. Personalized service makes you feel like a special customer.. Love Tricom 🙂
Tricom’s customer service and the personalized attention they provide is outstanding. TRICOM is top notch, professional, customer-focused and competitively priced.