Managed Services – Why Tricom?

Managed Service providers come in a variety of shapes and sizes. Tricom’s unique value proposition stems from our breadth and depth. Tricom has dedicated teams in a variety of disciplines- all with many years of experience in their areas of expertise. These teams work together closely, allowing our customers to have a strong and convenient […]

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Infrascale – DR as a Service – Gartner Leader

Tricom has chosen to partner with Infrascale to provide DR as a Service solutions. Infrascale provides robust capabilities that facilitate “Push Button Failover”. If a server is lost it can be available again in minutes using their cloud failover appliance or cloud backup. VMWare, Hyper-V, Windows and Linux are all supported. Up to 50 VM’s […]

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Mitel Completes Acquisition of Shoretel

The Mitel acquisition of Shoretel was completed in September. Tricom is pleased to now be a Mitel business partner. Travis Joyner, Tricom Sales Manager and Steve Chandler, Tricom Vice President, had the opportunity to meet with Todd Abbott, Mitel EVP for Global Sales and Services, and other Mitel executives in Greenville, SC last week.  The […]

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Migrating to the Cloud

AWS, Azure, Google or Other? Thinking about migrating your servers to the cloud? Tricom has strategic partnerships that can help you evaluate the best fit as well as help you manage the migration. We can simplify your research by gathering information on your servers, applications, and other requirements, and giving you proposals on the options […]

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Digium’s Unique Value Proposition

Asterisk is an open source operating system for phone systems. While there are several systems that have been built on Asterisk, Tricom has chosen to partner with Digium for some very specific reasons- primarily stability and support. Digium was actually started by the same team that developed and maintains the Asterisk open source platform. They […]

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Gartner’s 2017 Magic Quadrant for Contact Center Infrastructure

Gartner defines contact center infrastructure (CCI) as the products (equipment, software and services) needed to operate call centers for telephony support and contact centers for multichannel support. An additional major deployment option for CCI is as a core component of customer engagement centers (CECs), in which functionality is tightly integrated with CRM and social media […]

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Cloud Telephony

If you listen to the radio these days, you can’t go long without hearing an ad from Ring Central, 8X8, Ooma, Vonage, or one of the other pure cloud based telephony providers.  Their pitch is similar- Unified Communications without the complexity and cost of owning and managing a telephone system.  TRICOM has been selling, supporting, […]

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