Managed IT Services

Today, technology is the life blood of most organizations. Providing seamless IT support is probably not part of your core mission statement though. IT has become increasingly complex and multi-faceted. It just makes sense for most small and medium size businesses to outsource some or all of their IT support.

Tricom provides a comprehensive package of solutions for a fixed monthly price:

  • Virtual CIO (ongoing consultation, strategic planning and management)
  • Help Desk
  • Monitoring
  • Patch Management
  • Security (firewall, anti-virus, malware, dark web, SOC, SIEM)
  • Hardware and software- (routers, firewall, switches and access points)
  • Back up and disaster recovery
  • Cloud Services
  • Email and business software (O365, Google)

Tricom Managed IT Options

Your Data is Critical. Protect it!

Desktop Care Desktop Care w/ Help Desk Desktop Care Full Service
Remote Monitoring Software and Portal
Performance Optimization
Free Network Assessment
24 x 7 NOC Preventative Maintenance (Disk Defragmentation, Disc Space Checks, etc.)
Enterprise Anti-Virus Updated Every 4 Hours
Malware Scans Daily
Microsoft Patch Management
Security Patch Deployment 5 times per week
Third Party Patch Management
Ransomware Protection
Monthly Expense Report not included
Unlimited Remote Support M-F, 8-5 EST not included
Vendor Management not included
Router Management not included
Firewall Management not included
24 x 7 Server Remediation not included
Quarterly Business Review not included
Discounted Labor Rate not included
Virtual CIO not included not included
Onsite Support M-F, 8-5 EST not included not included